{
Moscow
}
Social tasks
A service for monitoring and adaptive distribution of requests for serving from passengers with limited mobility
Task
08
Task
08
Challenge prize fund
First place
1 000 000 ₽
Second place
600 000 ₽
Third place
400 000 ₽
Urgency
The Center for Passenger Mobility of the Moscow Metro distributes applications for escorting low-mobility citizens inside the metro. These can be, for example, passengers with visual impairments or with movement restrictions (wheelchair users). If a visually impaired passenger just needs to be escorted, then 1 employee serves him, if he also has luggage, then 2 employees serve him. The wheelchair user is accompanied by 2 to 4 employees. The passenger is met at the entrance of the departure station and escorted to the destination station.

Currently, the process of distributing and managing applications is barely automated and takes a lot of time and resources, requiring clarification and consideration of employee work schedules, viewing all applications and comparing data between service areas, etc.

It is impossible to build optimal logistics routes for employees with the specified parameters for passenger service manually. In addition, the current system does not allow you to quickly track the nearest available employees in case of an emergency (for example, a failure of a pre-arranged schedule for fulfilling requests due to traffic delays) and reassign them taking into account actual restrictions.
Task description
Develop a service capable of:
1. Сarrying out automated monitoring of incoming service requests from passengers with limited mobility on a certain day;
2. Distributing requests in advance and optimally among employees on a given day;
3. Adaptively adjusting the schedule online (the recalculation time should be no more than 5 seconds) to volatile conditions (schedule violations) and reassign employees to fulfill requests.

The service will allow you to:
- Improve the quality of service and loyalty of passengers with limited mobility;
- To respond promptly in case of emergency situations;
- Minimize the risks of errors in the building of logistics chains;
- Increase the number of completed applications by current staff;
- To improve the efficiency and quality of the Headquarters dispatching staff by digitalizing the service.
Resources
A set of depersonalized data, including: List of working employees (day); List of requests for support (day); Description of typical scenarios of violation of previously created schedule (traffic disruptions, delays, passenger absences, refusals, change of application time, etc.); List of service stations.
Final product description

Web service

 

Recommended skills

#datascience, #backend, #frontend


Language

Russian and English

 

Task channel

https://t.me/+FKDs0xecjyo0YjFi

 
Experts
Николай Рульков
Заместитель начальника Организационно-распорядительного отдела, Центра обеспечения мобильности пассажиров, Службы Пассажирских Сервисов, ГУП «Московский метрополитен».
Вадим Мельников
Заместитель начальника Организационно-распорядительного отдела, Центра обеспечения мобильности пассажиров, Службы Пассажирских Сервисов, ГУП «Московский метрополитен».
Алексей Исаев
Заместитель начальника Организационно-распорядительного отдела Центра обеспечения мобильности пассажиров, Службы Пассажирских Сервисов, ГУП «Московский метрополитен».
Евгений Соломатин
Начальник отдела информационно-технологического сопровождения цифровизации Службы развития информационных технологий и систем связи ДИТС, ГУП «Московский метрополитен».